It is very important that someone authorized to accept delivery of your waterfall is home at the time of delivery in order to inspect the shipping carton. If the carton shows any damage, this must be marked on the waybill before accepting delivery. After opening the carton, if any damage has occurred, please contact us within 2 days of receipt so that a claim can be made on the carrier. Failure to do this may result in the carrier refusing to accept responsibility for the damage.

When you contact us we will provide you with a return shipping address and a Return Authorization (RA) number. This number must be clearly marked on the carton used for returning the damaged product.